Your changes to the comments section would be farcical, were you not charging money for memberships, which makes them nearly criminal.
There are free open-source solutions that work better (better: more reliable, more useful, more elegant, more attractive, less expensive, less offensive) but you have apparently managed to spend significant quantities of money on producing something much, much worse.
Whoever is responsible for your IT infrastructure - and let's remember that your IT infrastructure is your entire business model - needs a good swift kick in the arse.
Please - PLEASE! - sort this shit out.
I had no intention of making this letter public, but on attempting to send it, I received this response:
We encountered an error sending your feedback, please email us directly at email@example.comAhhhh, no.
I am considering a more dedicated campaign to attack directly the core of the issue, but before I embark on it I'd like to hear from other "Salon Core Member"'s - and/or regular UT commentators - about how best to go about it?
I figure I cannot be the only person who will seriously consider whether it is worth my subsidising such madness when my subscription next comes up for renewal.
Please do contribute any ideas, suggestions, etc, to the comments here.