Thursday, 29 December 2011

Merry Feast of the Pig!

Well, I've just been reading a fascinating account of a truly moronic example of "How to Lose your Customer in One Easy Lesson" ... an email exchange between a game controller supplier and a customer who pre-ordered in time for Christmas.

You can read it for yourself, here.

The parallels to SalonFugly will be immediately obvious to any reader, but just for fun I'll list them:

  1. Overblown promises made in epic terms
  2. Failure to deliver on said overblown promises
  3. Complete silence from management over said failure to deliver

I guess Salon Core Members should feel grateful we haven't been directly threatened yet ... but then, there was that new clause inserted in our membership agreement, the "We Can Kill You Any Time, For Any Reason, or For No Reason" clause.

Yeah, I guess that's Parallel Number Four.

Oh, and of course, tonight, Salon's comments are down ... again.

Looks a lot like new work being done in the background, but no, dont bother to warn your customers beforehand not to waste too much time trying, or explain afterwards.

Silence is working so well for you; keep it up.

Put down the weapons, and get Zen with some Martin Page:

Friday, 2 December 2011

In Just Two Months ...

In just two months the US Congress has managed to completely gut the last remaining shreds of the Constitution, the European Commission has taken over the "management" of two modern democraciesAngela Merkel has almost singlehandedly destroyed the bond market of the strongest economy in Europe, one of the most productive in the world, and Salon still cannot provide two pieces of simple web technology that have been standard fare - even on free sites - for a decade; Preview and Edit.

Somebody, somewhere, is seriously taking the Michael.

Oh, and in just 7 days ...